Refund Policy
Refund Policy
At Op Berry’s, we strive to provide high-quality products to our customers. If you are not fully satisfied with your purchase, this Refund Policy outlines the conditions under which you may request a refund.
1. Refund Eligibility
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Damaged or Broken Items
If the item you received is damaged or broken upon delivery, you may request a full refund within 7 days from the date of receipt. Please provide proof of the damage (e.g., photos) when requesting a refund. -
Items Used by the Customer
If the item was initially in good condition but is used by the customer and you later decide to request a refund, you may do so within 2 days of receiving the item. Refund requests made after this period for used items may not be accepted. -
Non-Refundable Items
Refund requests made after 7 days from the date of delivery will not be accepted.
2. How to Request a Refund
To request a refund:
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Contact our customer service team at:
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Phone: 03186706795
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Provide your order number, item details, and reason for the refund.
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For damaged items, include photos or evidence of the issue.
Once your request is received and approved, we will process the refund within a reasonable timeframe, typically 5–10 business days. Refunds will be issued to the original payment method.
3. Shipping Costs
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Shipping costs are non-refundable, except when the refund is due to a damaged or broken item.
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If the return is not due to damage or error on our part, the customer may be responsible for return shipping costs.
4. Contact Us
If you have any questions regarding this Refund Policy or your order, please contact us:
Op Berry’s
Phone: 03186706795